Work management
CRM & customer
AI platforms
Automation
Ready to scale your workflows?
Product delivery, sales pipeline, customer onboarding and support workflows for software and technology companies, connected to the tools engineering already uses.
Software, platform, telecoms and data businesses running workflows we built.
Sales, onboarding, product and support share one record of every customer.
From lead and trial to onboarding, renewal and support, we map each handoff before we build anything.
GitHub, Jira, HubSpot and billing tools feed monday.com, so product and customer teams see the same status.
Closed deals open onboarding projects, tickets reach the right squad and renewals surface before they lapse.
Two client builds and what they changed.
Development project management connected to GitHub, so product and delivery share one view.
Software for student accommodation, events and venue management.
A free 30-minute review of your pipeline, onboarding and support workflows.
Four builds around how software companies sell, ship and support.
Roadmaps, sprints and releases on monday dev, connected to GitHub so product and delivery share one view.
Leads, trials, deals and renewals in monday CRM or HubSpot, with forecasting the whole leadership team trusts.
Implementation projects that open automatically when a deal closes, with milestones customers can see.
Tickets, SLAs and escalations routed to the right team, with a knowledge base and AI-drafted replies.
Founders, delivery and operations leads on what changed after we mapped the process first.
“We are now utilising monday.com to its full potential, from lead through design and production teams - everyone knows what stage our projects are in, what's next and what our process is.”
“monday.com has given us the visibility we need to get everyone on the same page and keep track of all the moving parts.”
“What a pleasant and wonderful experience it was to be dealing with Josh and the fruition team. It made it a smooth and easy process for us and our team. They were all very professional and great to speak with. Looking forward to working again with you in the future.”
“We found Monday to be more customisable and transparent for both internal and external stakeholders. It reduced double handling of issues, as the Monday boards provide clear, accessible information, eliminating the need to email around for updates.”
“The monday.com mobile app gives our technicians on raw construction sites instant access to the project information they need and makes connecting with the team at HQ easy.”
“Process automation across campaign management, budget management and project approvals has saved significant amounts of time for staff globally and also improved collaboration across global teams.”
“This system will save hundreds of thousands of dollars a year guaranteed.”
“A big thanks to Josh - spent a couple of hours working through ways to get our Event Project Plan on Monday into good shape. We know have a much more user friendly and useful Project Plan and we have made use of a variety of different automations to streamline processes. When our NFP is ready to undertake more complex Monday activities I will definitely be looking to Fruition for support.”
“Fruition have been instrumental in moving us to a 'single source of truth' system for managing sales and projects.”
“Since implementing monday.com, CLSQ has experienced a significant transformation in operational efficiency.”
“We are very Happy Little Campers, and our system is easy to use, portable, flexible and very informative and gives us a great insight to ALL facets of the business and where our communication and marketing efforts are best targeted to maximize our returns for effort. I would highly recommend you have an initial chat with these guys. They know their stuff.”
“Zach provided excellent training on Monday.com and he included some great insights on how we can best use the project management features. Thank you!”
“The Fruition team helped me get the most out of monday.com. They provided me with in depth instruction, custom templates and helped me solve problems unique to our early stage company's needs.”
“Josh and the Fruition team were an absolute pleasure to work with. They were professional, knowledgeable, and made the whole process smooth and straightforward. I would highly recommend them to anyone looking for quality software solutions.”
“Josh and his team were excellent from start to finish on building our monday.com integrations and automations. Very happy with them.”
“Having experienced working with Josh directly at monday.com, I'd have no hesitation recommending Josh in any consulting engagement.”
“Couldn't be more happier. Thank you Josh for your hard work and commitment. Highly recommend!”
“Josh & the Fruition team were great to deal with and very thorough. would highly recommend!”
Two of the views product and delivery teams use.
Work moved from ready to done, with priority and effort on every card.
A Gantt roadmap with AI agents handling research, scheduling and prioritisation alongside the team.
Every use case comes from a real Fruition client engagement, with the client’s name withheld.
Support tickets and knowledge base lived in an ageing legacy helpdesk, and support staff had no visibility of development progress on client issues without chasing developers.
See the buildAround 400 active professional-services work items (up to 100 concurrent) were reported manually with no view of health, risk, capacity or forecast.
See the buildDirectors were absorbed by many small client requests arriving by phone and chat, capacity was tracked in spreadsheets, time tracking sat in a separate tool, and dev work lived in another system, so retainer usage and overcommitment were hard to see.
See the buildTimesheets were consolidated manually from individual spreadsheets and pipeline and projects were disconnected, leaving no view of consultant utilisation or project profitability.
See the buildSales, support and client job tracking were split across separate project and database tools, with no clear view of retainer balances.
See the buildAn existing CRM setup relied on a Zapier layer for record duplication and needed restructuring of its core boards.
See the buildWe'll map your pipeline, onboarding and delivery workflows live on the call.
Yes. monday dev covers roadmaps, sprints and releases, monday CRM covers pipeline and renewals, and monday service covers support, all on one platform. Many technology companies use it to connect teams that otherwise work in separate tools.
Both. Some teams move engineering onto monday dev; others keep Jira and sync it with monday.com, so product, customer success and leadership see delivery status without logging into Jira.
Yes. We connect GitHub, Jira, HubSpot, Stripe, Xero and similar tools through native integrations, Make or n8n, so deals, tickets and releases stay in sync.
A closed deal creates an onboarding project from a template, with milestones, owners and a customer-facing view. Delays surface early, and the account hands to customer success with its full history.
Drafting support replies from your knowledge base, summarising customer calls, triaging tickets and turning feature requests into structured backlog items. Every step runs with human review and governance controls.
Yes, if you serve EU users or deploy AI systems in the EU market. The Act’s risk-tier logic is also becoming the de facto global template, so Fruition applies its classification approach even for clients with no EU exposure.
A usage policy, a risk classification framework, a use-case register, evaluation and monitoring pipelines, incident response procedures, and regulatory mapping. Fruition delivers all six as an integrated package rather than isolated documents.
Before, or at minimum alongside. Retrofitting governance onto live AI systems costs 3 to 5× more than building it in, and interim ungoverned use creates the exact audit exposure the framework exists to prevent.
Fruition AI governance engagements start at AUD $18,000 for a structured initial phase, with fixed-fee pricing published per phase. Mid-scope projects are quoted after a scoping call. We serve Australia (AUD), the UK (GBP), and the US (USD) with local pricing in each region.
Fruition delivers from Sydney (headquarters, serving APAC including Singapore and India), London (UK and Europe), and New York (US and Canada). Engagements are delivered remotely as standard, with optional on-site workshops in each region.
Most AI governance engagements run 4 to 12 weeks from kickoff to delivery depending on scope. Fruition works in fixed phases with defined outcomes, so you always know what is being delivered, by when, and at what cost.
monday CRM allows you to have full control over your sales pipeline, manage your contacts, streamline your post sales processes and sales enablement, all while seeing the big picture at a glance. With monday CRM, you can manage all aspects of your sales cycle and customer data in one central place. Fitted with multiple unique features created just for CRM teams, monday CRM can be used to fit all of your teams’ needs.
Yes, monday.com can be a great CRM tool, particularly for businesses that value flexibility, customization, and ease of use. Key features that make monday.com a great CRM tool include contact management, pipeline management, automation, and customisation.
If your priorities include rapid implementation, extensive customization capabilities, and maintaining a unified workspace, then monday CRM delivers excellent value proposition.
Do enterprise-level organizations implement monday.com? Absolutely, numerous Fortune 500 companies utilize monday.com for their operational management requirements. monday.com reports that over 180,000 businesses internationally rely on their platform, including recognized brands like Nissan, Elal, Zippo, Canva, Coca-Cola, Wix, and Uber.
While Monday.com provides specialized CRM packages, these aren’t offered at no cost. Nevertheless, their ‘Free Forever’ option remains accessible through standard work management subscriptions.
monday CRM provides comprehensive oversight of your sales funnel, contact database management, streamlined post-purchase workflows, and sales enablement tools, while delivering executive-level visibility across operations. Through monday CRM, you can coordinate every element of your sales process and customer information within a single unified platform. Equipped with specialized features designed specifically for sales teams, monday CRM adapts to meet all your department’s operational requirements.
monday.com and Salesforce serve different market segments with distinct capabilities. Although both platforms provide project management and CRM functionality, they address unique business requirements with separate strengths. Salesforce operates as an enterprise-grade CRM solution ideally designed for large corporations with sophisticated needs, whereas monday.com excels through its intuitive interface, adaptability, and implementation simplicity, positioning it perfectly for SMBs requiring powerful yet expandable solutions.
Book a 30-minute call. We'll map your pipeline, onboarding and delivery workflows and what can be automated.
