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Integrations · Viber
Rakuten Viber publishes no integration for monday.com, HubSpot, Salesforce, Zoho or Dynamics — the channel has simply never been productised. That is the whole problem, and the whole opportunity: we build the path so Viber behaves like a first-class channel in the system you already run.
The engineering problem
Where customers are, and no connector exists.
In the Philippines, Greece, Bulgaria, Serbia and Ukraine, Viber is where customers actually are. It is also the least served channel in enterprise software: no first-party CRM app anywhere, no Make app, no Zapier app, no n8n node.
There are good technical reasons for that, and they are the reason this work is worth doing properly rather than improvising it.
Where it matters
Rakuten does not publish Viber user numbers, and its own site now says only “hundreds of millions” monthly. So this section names markets and ranks rather than quoting headcounts we cannot source.
Philippines
Top-5 market worldwide
Viber’s own CEO places it among the top five of 190 countries, with monthly actives up 21% year on year. Retail and financial services dominate business use.
Greece
#1 messaging app
One of four markets where independent analysis ranks Viber first, alongside Bulgaria, Serbia and Belarus.
Ukraine
Mass-market channel
PrivatBank, Auchan and the Podorozhnyk pharmacy chain all run documented Viber programmes, the last with over a million chatbot subscribers in its first year.
Balkans
#1 in Serbia & Bulgaria
A1 Serbia runs Viber inside Salesforce Marketing Cloud at renewal touchpoints, reporting 72% open rates on delivered messages.
The pipe
Viber has no direct API for brands. You reach it through one of its approved partners, and which one you pick determines your rates, your templates and your inbound options.
Chatbot sessions are the cheap path: once a subscriber messages you, a 24-hour session opens in which messages are unlimited and unbilled.
Your stack
Every Viber listing on every one of these marketplaces is published by a messaging aggregator or a regional agency. That is not a criticism of Viber — it is the shape of the problem you are buying help with.
HubSpot
Partial
Out of the boxNo native Viber channel, but Infobip’s HubSpot-certified app delivers two-way Viber in the inbox, native workflow actions, inbound triggers and timeline events.
What we buildNot the connection — that exists. Opt-in capture, consent-state modelling, template governance, and the Service ID and legal-entity design that decides your rate.
Salesforce
Partial
Out of the boxSinch’s omnichannel connector on AppExchange carries Viber into Marketing Cloud, one-way and two-way.
What we buildJourney design, fallback policy and the consent model. A1 Serbia runs exactly this shape at renewal touchpoints.
Microsoft Dynamics 365
Partial
Out of the boxInfobip’s app for Customer Insights carries Viber rich templates with SMS failover.
What we buildThe failover policy, and cost attribution across two channels billed on different models.
Zoho
Partial
Out of the boxMitto and Wepster extensions on the Zoho marketplace. Zoho Desk reaches Viber only through MessageBird, not natively.
What we buildEverything past the send: inbound handling, opt-out state, and reporting that survives the aggregator layer.
monday.com
Not native
Out of the boxNothing at all. A sweep of monday.com’s marketplace found no Viber listing of any kind, against 34 hits for WhatsApp and 11 for Telegram.
What we buildAn approved aggregator plus purpose-built glue into monday’s API. There is no product to buy here, which is precisely why this page exists.
Verified against each marketplace and Viber’s partner directory in September 2026. Marketplace search is client-side on several of these sites, so treat the aggregator lists as indicative rather than exhaustive.
Documented, owned by a named maintainer, and handed over with the architecture written down.
Modelling domestic against international rates for your markets, and telling you plainly when a local entity pays for itself several times over.
Choosing among Viber’s approved partners on the things that matter: inbound support, CRM app quality, monthly minimums and which markets they actually price well.
Templates written and submitted correctly the first time, because Viber’s are immutable and a rejection means starting again under a new name.
The part Viber does not define. Consent state stored as an auditable field, with opt-out honoured across channels rather than per aggregator.
When SMS should take over, what it costs when it does, and how both channels attribute back to one customer record.
Inbound threading, identity resolution and reporting into monday.com, HubSpot or Salesforce — built to survive a change of aggregator.
Platform rules
We would rather tell you this before you commit than after. On two of these rows the honest answer is sometimes “not this channel”.
Rates and rules from Rakuten Viber’s published documentation and EUR rate cards, retrieved September 2026. The rate cards carry no version date, so we re-retrieve them before quoting.
Metrobank in the Philippines runs Viber marketing journeys through Salesforce Marketing Cloud and reports 30–50% cost savings against the same messages by SMS. PrivatBank in Ukraine reports a 10% lift in banking service usage.
Benefits
Four things that catch teams out, and how we handle them instead.
The automation platform turns out to have nothing Make has no Viber app. Zapier states outright that Viber has not built an integration. n8n has no built-in node. A plan that assumed any of them has to start over.
International rates arrive with the first invoice Without a locally registered entity you pay the international rate. In the Philippines that is roughly twenty-nine times the domestic one.
Encryption was assumed, not checked Several aggregators describe Viber business messaging as end-to-end encrypted. Viber’s own help centre says chats with bots are not. Regulated programmes get built on a false premise.
Consent was left to the aggregator Viber publishes no consent definition for Business Messages, so teams inherit whatever their provider does. Then they change provider and the state does not come with them.
Fixed phases, defined outcomes, published fees. You always know what is being delivered, by when, and at what cost.
Which markets you send to, where you are incorporated, what that means for your rate, and whether Viber beats SMS on your actual volume.
Choosing an approved partner on inbound capability and market pricing, then running the Service ID application — warranty letter, qualification form, logos and all.
Opt-in capture, consent state on your own records, template submission, inbound threading and fallback policy. Then the integration itself.
Architecture documentation, a named maintenance path, and your team trained on the parts they will change. No mystery middleware.
Thirty minutes. We will tell you whether Viber is the right channel for your markets before we quote you anything.
FAQ
Prefer a person? A consultant will answer in one business day.
hello@fruitionservices.io →Not with anything you can buy. A sweep of monday.com’s marketplace found no Viber listing of any kind — no app, no channel, nothing — against 34 listings mentioning WhatsApp. Viber on monday.com genuinely requires an approved messaging partner plus purpose-built integration work into monday’s API. As a monday.com Platinum Partner this is the combination we get asked about most, and it is the reason this page exists.
No, and we would rather correct that than sell against it. HubSpot has no native Viber channel, but Infobip publishes a HubSpot-certified app that delivers two-way Viber in the inbox, native workflow actions on contacts, companies and deals, inbound-message triggers and timeline events. The connection is a solved problem. Where an engagement earns its fee is opt-in capture, consent-state modelling, template governance, and the Service ID and legal-entity design that determines what each message costs you.
Two structural reasons. Viber Business Messages has no API token: authentication is an IP allowlist against a numeric Service ID arranged during partner onboarding, which a multi-tenant connector cannot provision per customer the way an OAuth or API-key integration can. And the chatbot API has been contract-gated and metered since February 2024, so there is no free tier for a connector’s users to self-serve into. Make has only one partner’s send-only modules; Zapier states plainly that Viber has not built an integration; n8n has no built-in node. Inbound Viber through Zapier is possible via Infobip’s app, which is a genuinely useful and little-known route.
Rakuten Viber publishes EUR rate cards, which is more than most people expect. Rates are per delivered message and vary by market and by whether the message is transactional or promotional, with a monthly minimum of €115 or €175 depending on the country. Chatbots carry a flat monthly fee per bot, and messages inside a 24-hour session are unbilled. The single biggest cost lever is not volume: domestic rates apply only when your entity is headquartered in the recipient’s country, and in the Philippines the gap between domestic and international is roughly twenty-nine times. We model that before you commit.
No. Viber’s own help centre lists chats with bots among the communications that are not end-to-end encrypted, alongside communities, channels and group calls. Some aggregators state the opposite on their marketing pages. If you are in a regulated sector, design around the documented position — and note that Viber’s business terms also disclaim any representation that the service meets the needs of entities handling personal health information.
It is more nuanced than the usual answer. The National Privacy Commission’s guidance permits direct marketing to be based on legitimate interest rather than consent where the processing is limited to personal information, subject to a documented assessment and a clear privacy notice. Where you do rely on consent, the standard is strict: it cannot be assumed, cannot be bundled, must be evidenced, and must be as easy to withdraw as to give. Viber separately obliges you to provide an opt-out mechanism. We will help you pick a basis and document it, but this is a point to confirm with your own counsel.
Book a 30-minute discovery call. We will give you a frank read on scope, fit and cost.