Last Updated: December 8, 2024
Introduction
This Privacy Policy describes how Fruition Services Pty Ltd (together with its affiliated companies – "Fruition Services", "we", "our" or "us") collects, stores, uses and discloses personal data. We are committed to protecting and respecting your privacy and ensuring we comply with all applicable privacy laws including the Australian Privacy Act 1988 (Cth) and the European General Data Protection Regulation (GDPR) where applicable.
Scope of This Policy
This policy covers the following categories of personal data:
1. Customer Data
Personal data that we collect, process, and manage on behalf of our business customers ("Customers") when they use:
- Our monday.com implementation services
- Our custom automation solutions
- Our business process consulting services
- Our integration and development services
- Our training and support services
We process such Customer Data strictly on behalf of and under the instruction of the respective Customer as a "data processor", in accordance with our Data Processing Agreement (DPA).
2. User Data
Personal data concerning:
- Customer's internal contacts
- Account administrators
- Authorized users of our services
- Support contacts
- Billing contacts
- Technical contacts
3. Prospect Data
Data relating to:
- Website visitors (www.fruitionservices.io)
- Event participants
- Marketing communications recipients
- Sales prospects
- Newsletter subscribers
- Webinar attendees
Data Collection & Processing
1. Information We Collect Directly
When you interact with our services, we collect:
Account Information
- Full name
- Business email address
- Phone number
- Job title and department
- Company name and details
- Account preferences
- Login credentials
- Profile pictures (optional)
Business Information
- Billing address
- Payment information
- Tax information
- Contract details
- Service preferences
- Business requirements
Communication Data
- Support requests
- Feedback and testimonials
- Survey responses
- Meeting notes
- Training attendance records
- Service usage feedback
2. Information We Collect Automatically
Through your use of our services:
Technical Data
- IP addresses and approximate location
- Device identifiers
- Browser type and version
- Operating system information
- Time zone setting
- Browser plug-in types and versions
- Screen resolution
- Platform type
- System activity logs
Usage Data
- Features accessed
- Actions performed
- Time spent on various services
- Navigation patterns
- Service performance data
- Error logs
- Training completion data
Integration Data
- API usage statistics
- Integration configurations
- Workflow automation data
- Custom field mappings
- Third-party connection status
Use of Personal Data
1. Service Delivery
We use personal data to:
- Implement and configure monday.com instances
- Develop custom automations
- Provide technical support
- Deliver training services
- Maintain service security
- Monitor service performance
- Optimize user experience
- Process payments
- Manage customer relationships
2. Service Improvement
We analyze data to:
- Enhance our services
- Develop new features
- Improve user experience
- Optimize workflows
- Identify usage patterns
- Debug technical issues
- Measure service performance
- Create aggregated analytics
3. Communications
We use contact information to:
- Send service updates
- Provide technical notifications
- Share educational content
- Distribute newsletters
- Announce new features
- Invite to events
- Conduct surveys
- Respond to inquiries
Data Sharing and Disclosure
1. Service Providers
We share data with trusted service providers for:
- Cloud hosting (AWS, Azure)
- Email services
- Payment processing
- Analytics
- Customer support
- Project management
- Communication tools
- Training platforms
2. Technology Partners
We share necessary data with:
- monday.com (as certified partners)
- Integration platforms
- Automation tools
- Development environments
- Training platforms
3. Legal Requirements
We may disclose data:
- In response to legal requests
- To protect our rights
- To prevent fraud
- To ensure security
- For auditing purposes
- During corporate transactions
Data Security
Technical Measures
We implement:
- Encryption at rest and in transit
- Secure access controls
- Intrusion detection
- Firewall protection
- Regular backups
- Security monitoring
- Vulnerability scanning
Organizational Measures
We maintain:
- Information security policies
- Access control procedures
- Employee training programs
- Incident response plans
- Data handling guidelines
- Security certifications
- Regular compliance audits
- Vendor assessment processes
Data Retention
We retain personal data for:
- Active accounts: Duration of service plus 30 days
- Inactive accounts: Up to 12 months
- Financial records: 7 years (legal requirement)
- Marketing data: Until opt-out
- Support records: 2 years
- Security logs: 12 months
Your Privacy Rights
Access Rights
You can request:
- Confirmation of data processing
- Access to personal data
- Data processing details
- Data sharing information
- Data retention periods
Control Rights
You can request:
- Data correction
- Data deletion
- Processing restrictions
- Data portability
- Marketing opt-out
- Processing objections
Exercise Your Rights
To exercise these rights:
- Email: contact@fruitionservices.io
- Form: Available on our website
- Mail: C/O Gpc Financial Management 423 Linen Hall, 162 - 168 Regent Street, London, United Kingdom, W1B 5TE
Response time: Within 30 days
International Data Transfers
We may transfer data internationally:
- Within the Fruition Services group
- To service providers
- To technology partners
- To monday.com
All international transfers are protected by:
- Standard Contractual Clauses
- Data Processing Agreements
- Privacy Shield certifications
- Adequate safeguards
Cookies and Tracking
We use:
- Essential cookies
- Analytics cookies
- Performance cookies
- Marketing cookies
Changes to This Policy
We may update this policy:
- To reflect service changes
- For legal compliance
- To improve clarity
- To add new features
We will notify you of material changes via:
- Email notification
- Website notice
- Service announcement
Contact Information
For privacy matters:
- Privacy Officer: Josh Jebathilak
- Email: admin@fruitionservices.io
For general inquiries:
- Support: contact@fruitionservices.io
- Sales: contact@fruitionservices.io
- Website: www.fruitionservices.io
Governing Law
This policy is governed by Australian law and applicable international privacy regulations where relevant.
Visitor Identification & Analytics
We use a B2B visitor identification service (RB2B, operated by Retention.com) to recognise business visitors to this website. RB2B matches anonymised device signals against publicly available business contact data so we can understand who is researching our services and follow up where appropriate. This service applies to visitors from every region we operate in, including the United States, the United Kingdom, the European Economic Area, and the rest of the world.
What we collect about you
- Business identity: first name, last name, job title, business email, LinkedIn URL, and the employer associated with you in business directories.
- Company firmographics: company name, public website, industry, headcount range, estimated revenue, and approximate location (city, state/region, country).
- Visit context: the pages you viewed on this site, the referring URL (if any), and the timestamp of your visits. Repeat visits update existing records rather than creating duplicates.
- Company-only identification: where we can identify the company but not a specific individual, we record only the company and visit context.
We do not collect payment data, government identifiers, health information, or anything you have not published in a business context. RB2B does not place tracking cookies on your device; it relies on its own data graph.
Why we use it
We rely on our legitimate interests (Article 6(1)(f) UK GDPR / EU GDPR) in:
- understanding which organisations engage with our content,
- contacting prospective business customers about services they appear to be researching, and
- improving how we present those services on this site.
We have assessed that this processing is proportionate, limited to business contact data, and that you have a reasonable expectation of B2B outreach in this context.
Who receives this information
- Retention.com (RB2B) — the identification provider, acting as a data controller for the source contact data and as a processor for our visit signals.
- monday.com — our CRM, where identified leads are stored.
- Slack Technologies — internal notifications to our sales team.
We do not sell your data, and we do not transfer it outside the purposes described here.
Your rights and how to opt out
You can ask us at any time to access, correct, or delete the information we hold about you, or to stop processing it. To exercise any of these rights, email privacy@fruitionservices.com with the business email address or LinkedIn URL you would like us to action and we will respond within 30 days.
To opt out of RB2B identification across every site that uses the service, submit a request directly to RB2B at rb2b.com/data-rights-request.
If you are in the UK or EEA and believe we have not handled your data correctly, you may also complain to your local data protection authority.