Fruition designs and builds production AI agents across Australia, the UK, and the US — customer service, research, operations, and outbound — with evaluation pipelines from day one.
Our approach
Claude for reasoning-heavy agents, Copilot Studio for M365-native workflows, Vertex for multimodal, Bedrock for model choice, n8n for orchestration. The workload picks the platform.
Every agent ships with an evaluation harness — accuracy baselines, regression suites, and drift monitoring. Not optional.
Escalation paths, confidence thresholds, and audit trails so the agent knows what it shouldn’t handle.
Agent types
Grounded in your knowledge base and ticket history, with escalation logic and CSAT tracking. Typical first-contact resolution: 60–75%.
Agents that synthesise documents, market data, and CRM history into structured briefs — the pattern behind our financial services deployments.
Back-office automation: document processing, data entry elimination, cross-system reconciliation, approval routing.
Lead research, personalisation, and sequencing agents connected to your CRM and email infrastructure.
Geographic coverage
Sydney · Singapore · India
Headquartered at 12/64 York Street, Sydney. Serving Australia, New Zealand, Singapore, and India with APP and PDPA-aligned delivery.
London
London delivery centre serving the UK, Ireland, and EU. UK GDPR and EU AI Act-aware frameworks as standard.
New York
New York delivery centre serving all 50 states and Canada with SOC 2, HIPAA, and CCPA/CPRA-aware overlays.
Who leads it
Josh Jebathilak · Managing Director
Josh Jebathilak, Managing Director, spent six years at monday.com before founding Fruition and has led over 500 implementations across work platforms and AI systems in financial services, healthcare, construction, professional services, and government.
The consultant who scopes your engagement is the consultant who delivers it.
Book a 30-minute discovery call. We'll give you a frank read on scope, fit, and cost.