Independent school events team
Event planning and requests were spread across email and cluttered boards, with no central ticketing, inconsistent task tracking and little visibility of team workload.
- Operations & delivery
- Customer service
- Marketing
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AI use cases
Every use case comes from a real Fruition client engagement, with the client's name withheld. Select "See the build" for the process diagram, boards, automations and integrations.
Use case catalogue
Event planning and requests were spread across email and cluttered boards, with no central ticketing, inconsistent task tracking and little visibility of team workload.
An education agency's core platform lacked lead funnelling, email tracking, automated reminders and flexible reporting, so leads from marketing were entered manually and follow-ups relied on staff memory.
Student advocacy staff handled enquiries across email and legacy databases with no structured way to turn enquiries into tracked cases or link them to a single student profile.
Around 100 boards across 16 sites had to be updated by hand because templates were not centrally managed, dashboards hit board limits, and recruitment relied on a costly, fragile chain of external automations.
Donations, grants, volunteers and school programmes were managed in spreadsheets with manual receipting and donation entry across several payment platforms.
Opening new centres involved ~50 cross-department tasks tracked across tools, with executives compiling status reports manually.
A previous monday.com implementation was left about half built because scope, requirements and workflows were never clearly defined; the operator needs to run 200-300 trips per season and report on thousands of vendor bookings.
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