Fruition implements Jira Service Management for IT and support teams across Australia, the UK, and the US — service desks, SLA automation, asset management, and portals users actually use.
Our approach
A curated request catalogue with smart forms — not 90 request types nobody can choose between.
Escalation rules and breach alerts tied to commitments your team can actually keep.
Incidents linked to Jira Software issues so support and engineering work one thread, not two ticket systems.
Services
Request catalogues, queues, automation, and portal design for IT and internal service teams.
Priority matrices, escalation chains, and the reporting that keeps commitments visible.
Insight-based asset tracking connected to incident and change workflows.
When JSM is overkill or underpowered, we’ll say so — monday Service and other options compared straight.
Geographic coverage
Sydney · Singapore · India
Headquartered at 12/64 York Street, Sydney. Serving Australia, New Zealand, Singapore, and India with APP and PDPA-aligned delivery.
London
London delivery centre serving the UK, Ireland, and EU. UK GDPR and EU AI Act-aware frameworks as standard.
New York
New York delivery centre serving all 50 states and Canada with SOC 2, HIPAA, and CCPA/CPRA-aware overlays.
Who leads it
Josh Jebathilak · Managing Director
Josh Jebathilak, Managing Director, spent six years at monday.com before founding Fruition and has led over 500 implementations across work platforms and AI systems in financial services, healthcare, construction, professional services, and government.
The consultant who scopes your engagement is the consultant who delivers it.
Book a 30-minute discovery call. We'll give you a frank read on scope, fit, and cost.