Businesses using CRM systems have faced various challenges over the years. Examples include issues with end-user adoption, developing a strategic plan, offering customisation, etc.
Even with these challenges, 50% of companies use CRM software for its process automation and sales reporting features.
Due to this demand, the market is expected to grow at 13.9% CAGR between 2024 and 2030. In 2023, this industry was valued at USD 65.59 billion.
Amidst the issues with cost and data quality, the monday sales CRM tool became the knight in shining armour in this industry.
According to Forbes, in Q2 of 2023, this platform saw a 42% increase in revenue, reaching a value of USD 175.7 million.
15 months ago the total customer base for monday CRM was 1,892. As of August of 2024, monday CRM has 22x in growth to over 18,000+ clients.
Could it be the next Salesforce, or has Hubspot met its match in the race to the CRM leaderboard?
But how can monday CRM help solve common CRM challenges? Let’s find that out in this blog post.
#1. High Cost of Services
The first barrier every business faces with CRM tools is the high cost. Many companies don’t have the budget to collaborate with and implement expensive CRM systems.
Reports suggest that a high-tier plan for CRM tools can be up to USD 403. Moreover, the average price ranges between USD 45 and USD 75. With a team of 300 employees, you can end up spending USD 1.08 million annually on CRM tools.
Overview of monday.com sales CRM pricing
Did you know that you can start using the CRM monday.com for free? Yes, every business is eligible for the 14-day free trial plan.
Apart from this, you can choose any of the affordable monday CRM pricing plans:
Basic: USD 12 seat per month
Standard: USD 17 seat per month
Pro: USD 28 seat per month
With all these plans, you’ll access unlimited boards, customisation, and automation on the monday.com sales CRM platform. You get to organise contacts, leads, and deals, streamline communication, and gain insight into the sales cycle.
#2. Implementation Takes Time
Industry leaders believe implementing a CRM system takes between four weeks and several months. That's because you’ll have to go through the following steps:
Research
Testing
Onboarding
Training
Deployment
Doing all these alone can result in downtime and operational issues in your business. You probably cannot make up for this lost time. Entrepreneur Magazine reports how "time is money, and it's actually pretty expensive than you expect."
The Collaboration Between Fruition and monday CRM Makes It Easy
To solve this issue, you’ll need a monday.com implementation partner. That’s what Fruition Services is here for. We have successfully helped over 120+ clients to use, implement, and collaborate on this work management platform. We’ve also gathered experience from 50+ CRM migrations and implementations.
But why should you choose Fruition to help with the monday.com sales CRM demo? Take a look at a few reasons:
We are certified monday.com partners.
Our services ensure CRM optimisation to maximise your company's ROI.
We offer a smooth transition and seamless monday integration.
Our 360-degree approach (from planning to execution) can truly help.
Our services include assessment of your business needs with a CRM and data mapping for streamlined information transfer. Fruition can also help with thorough validation, testing, training, and support to ensure your team understands the monday.com CRM features.
#3. Communication Barriers
About 86% of employees say that the lack of collaboration can lead to workplace failures. But how can this become an issue when using CRM tools? Communication barriers on such platforms can hinder user adoption and the tool’s effectiveness.
These can arise from issues like:
System design and user interface complexity
Integration failure with existing systems
Usage problems leading to inconsistent data entry
Lack of customisation, onboarding, and personalisation
monday.com CRM features for Communication
The CRM software by monday.com is best known for improving team communication with clients. For instance, you can manage deals and contacts with this tool.
To streamline communication with monday.com CRM, you can benefit from the following features:
Send and receive emails
Keep track of all client communication and ongoing deals
Schedule meetings with clients and contacts
Access to all deal information
Generate and send invoices
#4. Knowledge About CRM Technology
There’s a possibility that your sales team won’t have the knowledge required to navigate complex CRM platforms. For instance, they might not have the skills required for a successful onboarding process.
Sometimes, the CRM itself lacks the integrations necessary for your company’s unique needs. Hence, you’ll need a tool like monday.com sales CRM because of its customisable features.
Can monday.com CRM Be Used Without Technical Knowledge?
Yes, monday can be used even if your team doesn’t have enough technical knowledge. It has a user-friendly interface that’s best known for its simplicity.
But how to use monday.com as a CRM? Take a look at the features that anyone can understand:
Create and manage workflows on the dashboards
Simple project management through task tracking and customisable templates
Pre-built automation for certain operational tasks ensures ease of access
Other than these, you can check out a monday sales CRM tutorial to facilitate smooth onboarding and support resource management. All in all, you can streamline processes without needing advanced technical skills.
FAQs
Is monday a CRM system?
Yes, monday.com offers a fully-customised CRM software. In a monday.com CRM review, Business Daily Magazine reports that this platform ensures you can track customer data, manage sales cycles, and eliminate repetitive tasks.
All the plans you choose will give you access to unlimited boards for organisation, time-saving automation, and 24/7 customer support.
What are the monday.com CRM features?
The common monday.com CRM features include email syncing, mass email sending, activity management, sales forecasting, etc. Other features that make this platform unique are call logging, importing customer data, lead capture, and automation.
With such features, you can easily streamline workflows, automate manual tasks, and centralise customer communication.
Is there a monday CRM app?
Yes, monday.com sales CRM has an app you can access on mobile devices to enhance the web experience. The app is only compatible with Android 4.92 and iOS 4.60 or newer versions.
Once you open the monday.com CRM app, you’ll find a list of boards like contacts, accounts, leads, and deals. Here, you can add activities, review past communications, send emails, etc.
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