Atlassian FAQs:

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What do you use Atlassian for?

Aircall is a cloud-based phone system designed to replace traditional phone systems and provide businesses with a flexible and scalable communication solution. Instead of relying on physical phone lines, Aircall leverages the internet to transmit voice data, allowing users to make and receive calls through software applications on their devices.

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What are the key Atlassian tools?

• Jira: A popular project management and issue tracking tool, particularly well-suited for agile development, with features for planning, tracking, and reporting. 

• Confluence: A collaborative platform for knowledge management, team communication, and content creation, allowing teams to store, share, and manage information in a centralized location. 

• Bitbucket: A Git-based version control system and CI/CD tool, offering features for managing code, automating workflows, and collaborating with other developers. 

• Trello: A visual task management tool, ideal for visualizing workflows and tracking progress in a Kanban-style environment. 

• Jira Service Management: A tool designed for IT service desks, enabling teams to manage requests, incidents, and service delivery. 

• Jira Align: A tool for enterprise-wide work planning and value delivery, connecting business and IT strategies. 

• Opsgenie: An incident response and on-call management solution. 

• Bamboo: A CI/CD tool for building, testing, and deploying software. 

• Crowd: A user management system for managing users across Atlassian products.

• Crucible: A code review tool for teams using Atlassian tools.

• Atlassian Access: A central platform for managing user access and security across Atlassian products. 

• Statuspage: A communication tool for managing service outages and keeping stakeholders informed. 

• Rovo: An AI-powered platform for knowledge discovery and insight. 

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What are the pros and cons of using Atlassian software?

Aircall is different than other customer communication and intelligence platforms because it is extremely easy to set up, only taking a few minutes, with no hardware and no headaches. Another reason is because Aircall syncs information between CRM systems, Helpdesk solutions, and many other essential tools. Lastly, Aircall has clear analytics, which gets rid of the guesswork and allows you to monitor team performance in real time.