monday Service Pricing? Pro or Enterprise?

monday Service

Imagine this: Your team can easily build service workflows, streamline ticket management, and unify operations into one platform. Is that even possible?

Yes, only with the monday Service product. It's an enterprise service management platform for support and IT teams.

With this customisable SaaS tool, you can streamline customer experiences with AI and automation. Think of monday.com Service as a one-stop shop for managing service tickets, automating workflows, improving experiences, and more.

With all these features, you must be wondering if it makes the platform too expensive to afford. Let's learn about the monday Service pricing in this blog post.

Why Choose monday Service? The Reasons to Invest

monday.com Service

According to Grand View Research, the IT service management market was estimated at USD 13.46 billion last year. Between 2025 and 2030, there'll be a 14.4% CAGR. That's because companies are continually investing in solutions to enhance service quality.

Since January 2024, monday Service has successfully solved 215,000+ tickets, proving its ability to countless businesses. Here's why you should also invest in this product:

• Empowers various teams to deliver efficient service at scale with powerful automations and monday AI.
• Offers effortless service excellence with clear service performance visibility and flexible service workflow customisations.
• Automates ticket resolutions and manual work with AI and automation to shape monday.com Service to your business needs.

Being a monday Silver Partner, we've found the best ways to use this product's unique features. They include service agents, auto-categorisation, smart routing, service workflows, AI suggestions, and more. With these, you can:

• Resolve requests instantly through personalised and accurate solutions, one-click responses, and more.
• Instantly categorise tickets based on urgency, type, department, and sentiment.
• Speed up ticket handling by reducing the manual work with automatic agent assignments.
• Use the drag-and-drop service workflow builder to automate actions, approvals, follow-ups, etc.

There are so many features, right? Does that mean the monday Service cost is too much for your business? Let's find that out.

monday Service Pricing: Yearly vs Monthly Plans

monday Service pricing

Over 245,000 customers trust the monday platform because of its transparent (no hidden fees) pricing plans. So, how much does monday Service cost?

Compared to the CRM product and Work Management solution, the monday Service price is higher. Yet, it remains affordable. Let's find out more.

monday Service Yearly Plans

Like the other products, getting the yearly plan will help you save 18%. Here's a breakdown of the pricing for 10 seats:

• Standard Plan: USD 26 per seat per month. (USD 260 per month, billed annually)
• Pro Plan: USD 38 per seat per month. (USD 380 per month, billed annually)
• Enterprise Plan: Contact us (Fruition) for quick quote

monday Service Monthly Plans

The monday.com Service cost per seat will be higher if you go for the monthly plans. Here's a breakdown:

• Standard Plan: USD 29 per seat per month. (USD 290 for 10 seats)
• Pro Plan: USD 44 per seat per month. (USD 440 for 10 seats)
• Enterprise Plan: Contact us (Fruition) for quick quote

Note: There's also a refund period. But beyond that, you won't get any refunds for plan downgrades or cancellations.

monday.com Service Pricing: Which Plan to Choose?

monday Service pricing

Unlike the Work Management platform, there is no monday Service free plan. Thankfully, you can start with a 14-day free trial and check out the features before investing.

Irrespective of the yearly or monthly payment plans you choose, access to features will remain the same. Take a look:

The Standard Plan

Best for? Small-to-mid-sized teams.

With this monday Service pricing plan, your service team can automate processes and streamline communication. That'll be possible because of the following features:

• Unlimited tickets.
• Intake via WorkForms or email. (two-way integration with Outlook and Gmail)
• AI Ticket Triage. (one ticket board)
• 10-user limit on the Customer Portal.
• Dashboard based on one board.
• 250 actions per month for custom service automations.
• One (monday-inbox prefix) email server hosted by monday.com.

The Pro Plan

Best for? Mid-to-large teams.

The monday Service Pro plan allows you to gain insights into entire service operations. It comes with all the features available in the Standard plan and more:

• AI Ticket Triage. (three ticket boards)
• Dynamic auto-responses are available for channels.
• Access for 100 users in the Customer Portal.
• 5,000 actions per month for custom service automated actions.
• Customisable email server with monday-inbox prefix.
• Combine 20 boards to create a dashboard.

The Enterprise Plan

Best for? Larger teams.

This plan will include everything available in the Standard and Pro monday Service pricing plans. Apart from that, you'll get:

• Multi-level permissions and HIPAA Compliance.
• Enterprise-grade security and enterprise-scale integrations.
• Access is given to unlimited users on the Customer Portal.
• Multiple customisable email services with the monday-inbox prefix.
• AI Ticket Triage. (unlimited ticket boards)
• Dashboards can be created by combining 50 boards.

monday Service: All plan-based features

How Can Fruition Help?

Fruition

Needless to say, the monday Service cost will depend on your specific business requirements. It starts with three seats and can also sign up more than 200 users.

Similarly, you're qualified for free access or a discount if you're a nonprofit organisation.

The monthly cost will also differ based on the number of seats you choose. For example, the yearly monday Service Standard plan will cost USD 780 per month for 30 seats.

At Fruition, we're a team of 22 highly trained monday consultants with experience in every product. We understand that each organisation will have their unique needs. Our team is capable of handling every little business workflow problem.

Here's the thing: You might require specific features to support multiple service projects. We'll analyse your business requirements and current workflows to determine which monday.com Service pricing plan would suit you best.

Once selected, we'll design the workflows, configure the custom solutions, and train your team for better change management. Once everything is set, we'll launch the system and keep on making adjustments and offering ongoing support.

Are you ready to collaborate with our monday experts to ensure a smooth integration process? Schedule a call to understand how you can manage customer enquiries with monday Service.

FAQs

How does the monday Service pricing work?

The monday Service pricing plans are based on two variables. Examples include the features you would like to use and the number of users using them. Once you've decided on the number of users and feature plan, choose the subscription preference. Users can either pay month-to-month or annually, but choosing the yearly plan will get you an 18% discount.

What will the best ticket management software have?

Fruition believes that the best ticketing system should have a user-friendly interface, seamless collaboration, integration with third-party systems, and multi-channel support. These features should be affordable and offer scalability with robust reporting capabilities. You'll find all these in the monday Service platform, which is priced at USD 26 per seat per month for the yearly Standard plan.

Is monday Service free?

No, monday Service is not free. But it comes with a 14-day free trial to help you familiarise yourself with the features. Beyond that, you'll have to choose the yearly or monthly payment for Standard, Pro, or Enterprise Plans.