​Set up your call center in minutes

• Simplify call center setup so your support and sales teams can get up to speed sooner.

• Invite your agents, organize your workflows, and open for business anywhere.

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Work efficiently as a team

• Build IVR menus and smart routing rules to direct callers to the right agent every time.

• Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.

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Track progress toward KPIs

• Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting.

• Adapt strategy in the moment to minimize missed calls and achieve your objectives.

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Call center features:

 

Implement an intelligent call routing solution in minutes

Deliver first-touchpoint resolutions by automatically routing calls to relevant teams and agents.

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Visual, no-code editor

Create inbound call flows on a clean, visual canvas and click to implement—no code necessary. Update call flows in real-time from the Aircall Dashboard. 

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Multi-level IVRs

Create simple or multi-level IVRs to route customers to the teams and agents best suited to meet their needs, reducing average handling times and increasing CSAT. 

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Time-based routing

Provide continuous service during and after business hours. Customize call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.